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  Novaspace's Astro-Auction returning Jan. 2015 (Page 2)

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Author Topic:   Novaspace's Astro-Auction returning Jan. 2015
mjanovec
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From: Midwest, USA
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posted 02-11-2015 01:41 AM     Click Here to See the Profile for mjanovec   Click Here to Email mjanovec     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by spaced out:
One possibility for listing fees would be to make them refundable on any sold item - that would encourage/reward setting attractive prices.

I totally agree with this. I would suggest setting a higher listing fee, perhaps $1.00, which would then be refunded (or go towards the final fee) when the item has sold.

As it stands now, one seller is choking the auction with so many listings at unrealistic prices that it's making it hard for legitimate sellers to be seen.

schnappsicle
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From: Houston, TX, USA
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posted 02-19-2015 04:46 PM     Click Here to See the Profile for schnappsicle   Click Here to Email schnappsicle     Edit/Delete Message   Reply w/Quote
Personally, I appreciate the folks at Novaspace bringing Astro-Auction back to us. I was very disappointed to see it go, and thrilled to have it back. My only hope is that the issues that caused it to close shop before have been resolved.

Space collectors like me need a place to get authentic autographs and memorabilia. Astro-Auction offers that through the many collectors who police the site on a daily basis. For that reason, I feel much more comfortable buying through Astro-Auction than I do any other auction site.

ChrisCalle
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From: Ridgefield, CT USA
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posted 03-25-2015 06:50 PM     Click Here to See the Profile for ChrisCalle   Click Here to Email ChrisCalle     Edit/Delete Message   Reply w/Quote
The new improved Astro-Auction has the potential to be a really good place for collectors and dealers to meet. Like many, I am happy to see it at the moment not clogged up by one or two sellers listing all their items and using the site as their personal inventory listing.

Excellent to see sellers like Mintspace listing good items at reasonable starting prices.

Randy@astro
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posted 04-27-2015 06:07 PM     Click Here to See the Profile for Randy@astro   Click Here to Email Randy@astro     Edit/Delete Message   Reply w/Quote
Here we are several months later. We've moved Astro-Auction to a new server and ISP. The result is greatly improved performance. No more time-out errors, pages render in a fraction of the time. This was a big concern for us. We are happy with the results.

Novaspace has moved all items from Astronaut Central's "Single and Rare" section to the auction. Many of the items currently listed have "Instant Purchase" options.

We have a number of covers up in the auction, many with Instant Purchase and many with no reserve. Of the 100 items listed today, 80 either have Instant Purchase or no reserve. As posted earlier on this thread, new auctions are limited to 10 days maximum duration.

I still have a lot of work to get done before looking at some of the other suggestions here, like a classifieds section or a "Best Offer" option. The idea of scheduling auctions to start on a future date is interesting, although it's not as simple as it might seem. I will be looking at that.

With the performance issues handled, we're beginning promotions to bring in more traffic. I urge y'all to take another look if you haven't recently. If you have questions or concerns, certainly post here and we will try to address them.

Or you can contact me directly, Randy at Novaspace.

spkjb
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posted 05-04-2015 08:13 PM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
I won an item last night on Astro-Auction. Today I was informed by the auction/seller that "a software glitch had occurred and someone else had placed a much higher proxy bid. Because of this, neither one of us get the item." I find this highly unusual. Comments please.

Robert Pearlman
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posted 05-04-2015 08:23 PM     Click Here to See the Profile for Robert Pearlman   Click Here to Email Robert Pearlman     Edit/Delete Message   Reply w/Quote
If you haven't already, I'd suggest you get in touch with Randy at Novaspace (as above) or his coworkers. It seems he/they would be in the best position to assist.

spkjb
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posted 05-04-2015 09:06 PM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
The people at Novaspace have previously been notified of my distress regarding this situation.

mjanovec
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posted 05-04-2015 11:16 PM     Click Here to See the Profile for mjanovec   Click Here to Email mjanovec     Edit/Delete Message   Reply w/Quote
It appears that the item in question was an item being sold by Novaspace, since they are the only seller to have an auction end on May 3 that had any bids. Also, it stands to reason that the only way the seller knew there was a "glitch" was because the seller is in charge of the software. (As a side note, I'm also curious if Novaspace is able to view the proxy bid maximums of bidders, including the bidders on their own items.)

Perhaps the only fair thing to do is to re-run the auction for a short time span, giving the high bidders another chance to re-bid on the item, and ultimately selling the item for the highest bid at the time of closing. That way everyone gets another chance to bid and Novaspace gets to sell the item.

white_knights
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From: lancaster, Ca. US
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posted 05-05-2015 03:28 AM     Click Here to See the Profile for white_knights     Edit/Delete Message   Reply w/Quote
I was the proxy bidder mentioned by the staff at Novaspace.

For a moment I too thought I had won the item. After all the closing bid was well under the high bid which I had placed two days prior to the end of auction. I had also been monitoring the auction throughout the final day and it appeared proxy bidding was doing its job flawlessly up until it stopped placing bids on my behalf.

I was also made aware by staff at Novaspace that due to the "glitch" there would be no winner of the item. I was hopeful the auction would be rescheduled but did not get the feeling the item would be offered in that format anytime soon.

stsmithva
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From: Fairfax, VA, USA
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posted 05-05-2015 06:38 AM     Click Here to See the Profile for stsmithva   Click Here to Email stsmithva     Edit/Delete Message   Reply w/Quote
Several items that I had planned on bidding on that were scheduled to end on May 8 instead ended early on May 3.

spkjb
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From: Merritt Island, Florida USA
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posted 05-05-2015 01:33 PM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by white_knights:
I was the proxy bidder mentioned by the staff at Novaspace.
If you wish to discuss this, please send me an email (especially since we were both winners). Thanks. — John

NovaRob
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posted 05-05-2015 02:17 PM     Click Here to See the Profile for NovaRob   Click Here to Email NovaRob     Edit/Delete Message   Reply w/Quote
Our thanks to everyone for your comments about this auction item. After lengthy discussions last night and this morning, and bolstered by some of the comments posted here, if both spkjb and white_knights are amenable, we will re-list the item, starting with an opening bid equal to the last bid that was placed on Sunday, $3300. Please let us know if you are amenable to this.

white_knights
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posted 05-06-2015 01:28 AM     Click Here to See the Profile for white_knights     Edit/Delete Message   Reply w/Quote
Rob, If the item in question is to be re-listed I would continue to participate in the auction and re-bid.

spkjb
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From: Merritt Island, Florida USA
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posted 05-06-2015 04:56 PM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
Rob, I just do not understand how a computer glitch can happen on this high priced item ( arguably the most valuable offering to date in Astro-Auction), especially with no such previous software problems on lesser items. It is also quite unusual that this happened to an item previously listed for sale on Novaspace's website for $20,000 and had a hammer price of $3,300 in the auction.

I suspect others as well as myself would appreciate from Novaspace an answer regarding mjanovec's post above ("It appears that the item in question...").

If there is now to be an attempt at a new "fair" auction, it should only be between white_knights and myself. However, I choose not to participate in this new auction.

Because white_knights apparently had the high bid and I will not participate, he should rightfully be declared winner under the Auction Agreement on Astro-Auction website. A fair price (since he a proxy bidder) should be one auction bump up bid over my winning bid ($3,300), i.e. white_knights should win for $3,400. — John

NovaRob
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posted 05-06-2015 06:42 PM     Click Here to See the Profile for NovaRob   Click Here to Email NovaRob     Edit/Delete Message   Reply w/Quote
We will be happy to explain in more detail for everyone. Randy will post a more detailed description shortly.

This software error had nothing to do with the price or value of the item, but instead manifested itself based solely on the number of bids placed on a single auction. The error caused proxy bids to fail to be properly placed when the number of bids exceeded 25. This error would have occurred on any auction with more than 25 bids, regardless of its price or value, but since none of the other auctions run to date since the reintroduction of the Astro-Auction site had reached that number of bids, the error did not show up to anyone until this particular auction.

We did not know there was a problem with the software until white_knights contacted us after he realized his later proxy bids had not been properly placed (unfortunately, this was after the auction closed). Once this was brought to our attention, we were indeed able to look into the software to find out what had happened. In response to mjanovec’s question, even though we are in charge of the software, we were not, and would not, have been aware that there was a problem until after it manifested itself in an actual auction and we were notified by a bidder that proxies had not been properly placed in that auction, but after that, we were able to find the error in the software.

spkjb
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From: Merritt Island, Florida USA
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posted 05-06-2015 07:02 PM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
Two comments:
  1. You plan on adding more detail to this detail?

  2. Your assertion: "We did not know there was a problem with the software until white_knights contacted us after he realized his later proxy bids had not been properly placed." white_nights told me Sally already knew about the glitch when he called her?

white_knights
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posted 05-06-2015 07:17 PM     Click Here to See the Profile for white_knights     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by NovaRob:
This error would have occurred on any auction with more than 25 bids...
Item 1430698351 (Gene Cernan Last Flag on the Moon 8x10) ended the same day, May 3, 45 minutes before the auction in question. Closed at $190. Looks to have received 29 bids with a proxy bidder. Can that be explained being the error occurs at 25 bids?

NovaRob
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posted 05-06-2015 07:51 PM     Click Here to See the Profile for NovaRob   Click Here to Email NovaRob     Edit/Delete Message   Reply w/Quote
Yes, Randy (not me) is typing a more detailed response right now.

White_knights emailed us about the problem on Sunday, May 3 at 7:45pm our time (when no one was here), and his fiance called us before business hours on Monday, which is before white_knights himself talked to Sally on Monday, May 4. Because of the email, we started investigating the problem as soon as we arrived at work on Monday, before white_knights talked to Sally. That's how Sally knew about the problem before she spoke to white_knights.

Thank you for pointing out the Cernan auction. We had not realized that one had 29 bids, and appears to have worked. Randy does not understand why this discrepancy, and is trying to figure this out as I write this.

We are being open and honest in our responses, for the whole world to see, and we are giving you our best understanding of what happened. Perhaps we do not understand exactly what happened, but it was an honest software error. Price and value did not enter into it. No dishonesty, no shenanigans.

NovaRob
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posted 05-06-2015 08:04 PM     Click Here to See the Profile for NovaRob   Click Here to Email NovaRob     Edit/Delete Message   Reply w/Quote
Oh, and to clarify, Sally never spoke directly with white_knights himself, only his fiance. However, Sally did trade emails with white_knights.

Randy@astro
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posted 05-06-2015 08:35 PM     Click Here to See the Profile for Randy@astro   Click Here to Email Randy@astro     Edit/Delete Message   Reply w/Quote
I didn't want to respond before we have all the facts. We are still gathering some of the facts, but this is what we know now.

Ok, I don't have a lot to add to Rob's answer. This appears to be an error in the code that caused all this. I've fixed that error. Database results are limited by the software to 25 rows by default. A simple software switch causes all rows to be returned. That switch had not been set. The proxy bid was row number 26 and not returned with the result set, so it was not honored. This was not a problem in the previous version.

Looking at the data, there is one significant difference between this auction and the item with 29 bids. In this auction, the proxy bid ended up as row 26. In the auction for the "Gene Cernan Last Flag", the proxy bid ended up on row 25. The system didn't actually work correctly, but the results came out right anyway. Had a higher proxy bid been placed after the 25th bid, it would not have been honored by the system. Thanks for asking the question, white_knights. This prompted me to dig a little deeper. I am now more certain this was the problem.

After receiving emails from both bidders, I took a look. I could tell right away what the problem was. It took a few minutes to fix that. We would not have known there was a problem had the bidders not notified us. Even if I had been in the office Sunday night, I couldn't have done anything as we didn't find out until after the auction closed.

At no time did we consider the Instant Purchase price in our discussions about what to do about this problem. My only concern was to be fair to all bidders involved. There's really no way to predict how this auction may have ended had there not been an error in the software.

Yes, I do have access to the raw data, I am the only one with this access. No, I do not share any of that data with anyone else, not anyone at Novaspace or anyone else. I need this type of access to be able to research problems such as this. I can lookup the reserve amounts, I can lookup the maximum bid of a proxy bidder. As auctioneer, this is permitted under Arizona law.

As for the auctions that closed early May 3, the seller has the option of ending auctions early or deleting the auction at any time before there are bids. Ending an auction early gives the seller the option of relisting the item after correcting listing errors. Deleting an auction removes all trace. The Novaspace auctions were ended early. This is also explicitly permitted under Arizona law. An interesting note, in Arizona an auction with a reserve can be withdrawn at any time before the hammer falls.

mjanovec
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posted 05-07-2015 03:47 AM     Click Here to See the Profile for mjanovec   Click Here to Email mjanovec     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by spkjb:
Because white_knights apparently had the high bid and I will not participate, he should rightfully be declared winner under the Auction Agreement on Astro-Auction website.
Since John isn't interested in re-bidding on this item, which is understandable since we already know his maximum bid, the above proposed solution would appear to the fairest resolution for white_knights, assuming he agrees. In other words, had the software worked correctly, he would have won the item for $3400.

spkjb
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From: Merritt Island, Florida USA
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posted 05-07-2015 07:04 AM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
It is not that I am not interested in re-bidding; it is just that I choose not to. Also the $3,300 was not necessarily my maximum bid. It was my winning bid.

mjanovec
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posted 05-07-2015 04:25 PM     Click Here to See the Profile for mjanovec   Click Here to Email mjanovec     Edit/Delete Message   Reply w/Quote
Those are valid points.

spkjb
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posted 05-13-2015 08:38 AM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
When will the item be re-listed?

Spacefest
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posted 05-22-2015 05:58 PM     Click Here to See the Profile for Spacefest   Click Here to Email Spacefest     Edit/Delete Message   Reply w/Quote
We're getting a legal opinion. John, could you FAX or email us a copy of your "auction winner" email? FAX is 520-292-9852.

spkjb
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From: Merritt Island, Florida USA
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posted 05-23-2015 08:31 PM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
Can you be more specific about what email you are requesting?

Spacefest
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posted 05-26-2015 11:04 PM     Click Here to See the Profile for Spacefest   Click Here to Email Spacefest     Edit/Delete Message   Reply w/Quote
The email from astro-auction, that says you are the winner of the item.

Spacefest
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posted 05-27-2015 02:56 PM     Click Here to See the Profile for Spacefest   Click Here to Email Spacefest     Edit/Delete Message   Reply w/Quote
Never mind, we have one.

spkjb
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posted 05-28-2015 06:00 PM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
If you found it, am I the winner?

spkjb
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From: Merritt Island, Florida USA
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posted 05-30-2015 12:44 PM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
On May 5, 2015, NovaRob asked if White_Knights and I would participate in a re-listing of this item. I declined and he accepted. Will it be re-listed? What is the status? I am confused by Astronaut Central's website showing it sold for $19,995.00 (to private party?). Has Astro-Auction/Novaspace received their legal opinion?

Robert Pearlman
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posted 05-30-2015 04:44 PM     Click Here to See the Profile for Robert Pearlman   Click Here to Email Robert Pearlman     Edit/Delete Message   Reply w/Quote
As collectSPACE is not the customer service forum for Novaspace or Astro-Auction, please continue this discussion via e-mail between the affected parties. If a resolution is reached and if appropriate, it can be shared here as an update. Thank you.

Spacefest
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posted 06-24-2015 06:30 PM     Click Here to See the Profile for Spacefest   Click Here to Email Spacefest     Edit/Delete Message   Reply w/Quote
Jim McDivitt's LM I.D. plaque for LM-3 Spider has been relisted on Astro-Auction. Due to a software glitch, it closed early and had two winners at a high bid of $2400, which caused some problems. We have re-listed it with no reserve as it was last time (so it WILL sell this time), at an opening bid of $2400. We have corrected the software error. It seems the large number of bids exposed a flaw.

These SCID plaques have been selling for up to $50K at auction, but this has no reserve, so someone is getting a bargain. Category: McDivitt Garage Sale. Auction ends Saturday, July 4.

spkjb
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From: Merritt Island, Florida USA
Registered: May 2011

posted 07-05-2015 10:45 AM     Click Here to See the Profile for spkjb   Click Here to Email spkjb     Edit/Delete Message   Reply w/Quote
Last night the "Flown LM-3 I. D. PLATE" re-auction concluded and sold for $6,600.

Apollo-Soyuz
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posted 08-09-2015 08:42 AM     Click Here to See the Profile for Apollo-Soyuz   Click Here to Email Apollo-Soyuz     Edit/Delete Message   Reply w/Quote
What happened to Astro-Auction? I just went on the site and there was very few lots for sale. After its reactivation, there were many more lots for bid than there is now. What gives? As a former seller, I want the reactivation to be successful. There are only 18 lots. Any insights?

rgarner
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posted 08-09-2015 08:46 AM     Click Here to See the Profile for rgarner   Click Here to Email rgarner     Edit/Delete Message   Reply w/Quote
From what I noticed there were a lot of high asking prices and when I did bid, reserves were not met. Also low traffic volumes for sellers. It makes much more sense to put something on eBay.

That layout is also a bit too complex for my taste.

fredtrav
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posted 08-09-2015 01:12 PM     Click Here to See the Profile for fredtrav   Click Here to Email fredtrav     Edit/Delete Message   Reply w/Quote
They hit a few bumps initially. They let one seller dominate by posting hundreds of items at unrealistic prices for the most part. It was very hard to find anything worth bidding on through all the others, plus the auctions lasted for 30 days. They have solved this problem, but I am afraid it ran a lot of people off. I do hope they right the ship. It was a good action site before and hopefully will be one again. It might help if they did a new relaunch with the new rules on numbers of items and length of auctions.

Skythings
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posted 08-09-2015 03:10 PM     Click Here to See the Profile for Skythings   Click Here to Email Skythings     Edit/Delete Message   Reply w/Quote
I watched Novaspace Astro-Auction initially, and yes the seller with 500+ items listed for 30 days at delusional prices turned me away big time.

The issue with the Jim McDivitt's LM I.D. plaque for LM-3 Spider was messy and I suspect has hurt the site.

I used to have it bookmarked, but every month or so I would go back and there has been very little for sale, so I turn up my nose and vow to not bother with it anymore.

Also the Astro-Auction site is so very dated. It reminds me of a message board in 1990. It's needs a makeover or a funeral.

I'm just going to throw it out there, and watch Mr. Pearlman spit milk out his nose, but would collectSPACE not be the perfect place to embed an auction for space collectors?

Robert Pearlman
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posted 08-09-2015 03:46 PM     Click Here to See the Profile for Robert Pearlman   Click Here to Email Robert Pearlman     Edit/Delete Message   Reply w/Quote
Given the work involved with running an auction site, I'm happy to leave it to others like Novaspace to offer that service. (If a trusted third party wanted to run an auction site in collaboration with collectSPACE as part of our site, I would be happy to consider that option.)

I think the Buy, Sell, Trade forum offers a service that doesn't compete with any other sites (especially when it comes to the facilitation of trades). It may be simple, but from what I hear consistently from members, it works.

rgarner
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posted 08-09-2015 05:42 PM     Click Here to See the Profile for rgarner   Click Here to Email rgarner     Edit/Delete Message   Reply w/Quote
Buy and Sell on this forum works perfectly, and the reason it works is because it is simple.

SpaceyInMN
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From: Andover, MN
Registered: Dec 2013

posted 08-09-2015 06:08 PM     Click Here to See the Profile for SpaceyInMN   Click Here to Email SpaceyInMN     Edit/Delete Message   Reply w/Quote
I second the "buy, sell, and trade" feature as being sufficient for this site. I've used it for both buying and selling, and have found good deals and received fair prices for items I've sold. Plus, I trust the people on this forum more than I do those selling through an auction site, no matter which one. Most importantly, I really don't need yet another venue to buy more stuff! If my wife only knew how much I've actually bought via the postings on this site...


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