posted 09-10-2012 11:02 AM               

I haven't received my copy nor have I received a response to my inquiries either.

posted 09-10-2012 04:21 PM               

As it notes on our blog, I've just started shipping them.

posted 09-10-2012 09:09 PM               

The last entry on the referenced blog was on August 8th at which time it stated that they were starting to ship on Monday (the 13th), four weeks ago.

My order was placed on December 31, 2006 and I assumed I would be close to the top of the shipping order. I was beginning to get concerned because I have reached out to Mark on several ocassions hoping for shipment confirmation and received no response.

NJSPACEFAN is the first response/confirmation I am aware of.

Between shipping orders on current products, developing new products and trying to get these old orders out, I am sure Spacecraft Films is pretty busy.

posted 09-11-2012 02:26 PM               

I wonder though, how many of our community thought enough of Spacecraft Films' products to support them and preorder AP 11:TTM and then wait in excess of five years to receive the product.

I think it says a lot about us as a community and our belief in Spacecraft Films.

posted 09-15-2012 04:06 AM               

I too have been waiting for stuff for nearly a year (not as long as some of you guys).

It's very frustrating to see week in week out no progress with these shipments, and no response to emails, he should think himself lucky that we are a loyal bunch.

posted 09-15-2012 09:48 AM               

I appreciate Robert leaving this thread open. As far as I can tell to this point, Spacecraft Films has not delivered the product an unknown number of this community purchased as long as five years ago. They removed their phone number from their site referring to the use of email but do not respond to the emails.

posted 09-15-2012 02:38 PM               

quote:

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Originally posted by Saturn V:
No disc yet but sure it is worth the wait.

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posted 09-15-2012 04:47 PM               

I can't imagine him not providing the product after all this time. On August 8th he posted on his web-site that he was starting to ship AP 11:TTM.

On Sept 3rd, as reported by NJSPACEFAN, Mark confirmed (referring to his website) that he had just started shipping.

A person is only as good as their word. And at this point, other then receipts and credit card charges, Mark's word is all we have.

I have, since Spacecraft Films started, been a supporter of Mark and his company. I own 15 (including AP 11:TTM)of his products and in my case, I sent him my $55.00 because at that time as I recall, he was still a new company and I wanted to support him in his efforts.

This delay was originally the result of his decision to wait for the "enhanced footage." And I thought that was ok.

Naturally I was a little frustrated when the "enhanced footage" was completed and rather then completing AP 11: TTM, he produced, and sold, that footage as a stand-alone product. But again, I took Mark at his word.

It is a liitle surprising that five weeks after he started shipping, we have not one report of fulfillment.

Collectspace is a well established and respected website comprised of a great many space historians and collectors. It's members have over the years protected the community from forgers and unscrupulous vendors.

Spacecraft Films has provided this community with many great programs and, I think as a result of his association with Collectspace, developed a good reputation for delivering a quality product.

It is almost inconceivable to me that Mark would throw that reputation and relationship away.

posted 09-15-2012 05:47 PM               

This note is being sent to a select few of our customers who have ordered the Apollo 11: To The Moon set. As you know, this set has been in production for some time, and while it is now complete, we are holding it for release pending the possibility of being able to use video-derived EVA footage rather than kinescope derived footage. This will be resolved soon, but I can't say specifically when.

Therefore I am asking you to provide feedback on an offer I am considering to all of our Apollo 11: To the Moon customers. Very soon we will be releasing (this has not been announced) a bluray disc containing the Apollo 16mm on boards in high definition. This first disc will cover Apollo 4 through Apollo 11. There is a possibility it will contain all of the Apollo 16mm on boards, depending upon size limitations.

The pricing for this disc will be $50-$60, considerably more than the cost of the Apollo 11: To The Moon set, and I considering offering this disc to all of the Apollo 11: To The Moon customers as a substitute since it has been such a long wait. This note is for the purposes of seeing how many of you would be interested in such a disc.

I was under the impression that those two were supposed to make up for the unsent DVD set. I still want the original Apollo 11 set that I ordered. I get frustrated watching the old Apollo 11 set, which gave us entire reels of film as shot, not in the linear presentation that I would have liked. I still can't figure out why they don't break out the 16mm films in chronological order. I will probably wait for the new Apollo 11 set to be released before I commit to buying it again. Once I do, my old Apollo 11 set is going to a needy cause, along with the enhanced version of the Apollo 11 EVA.

posted 09-15-2012 06:29 PM               

I paid for my copy of First Lunar Landing (the enhanced Apollo 11 footage)as well as Live From the Moon (non-bluray).

In March of 2010, Spacecraft Films announced that they were giving a free copy of Apollo 11 enhanced EVA to people that had been waiting several months for their bluray version of Live From the Moon.

posted 09-15-2012 07:16 PM               

Generally, the rule here is to discuss the product, not the company. Product reviews are more than welcome — even if they are negative (so long as the criticism is constructive).

But shipping issues are not really our purview. We are not the customer service forum for any company, whether it is Spacecraft Films or Amazon.com.

That said, with discs said to now be shipping, readers can help out others by posting when they receive their copies (and please, once viewed, share your opinions of the content therein).

posted 09-16-2012 10:06 AM               

quote:

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Originally posted by gliderpilotuk:
...if you allow suppliers/producers to freely advertise their wares of any commercial sort on cS (and ipso facto, passively endorse them)...

---

1. Spacecraft Films doesn't advertise on collectSPACE. This thread was started by a cS reader.
   
2. Advertisements, paid or otherwise, are not endorsements. When you see an advertisement on TV, in a newspaper or in a magazine, their services are not endorsed, implied or otherwise, by the broadcaster or publisher.

posted 09-16-2012 02:17 PM            

I hope someone can report he got the Apollo 11 4-DVD set delivered in the near future. While we wait Mark is offering several reduced-price combos. Is any evidence available that those are delivered?

If you are interested in the new restored EVA TV, then go to vimeo.com, search for Mark Gray, go to the list of his 49 videos and scroll until you find four parts presenting the full EVA TV in HD. Those can be downloaded. Since it is provided by Mark himself to Vimeo it should be fully okay to do so.

posted 09-17-2012 10:57 AM            

quote:

---

Originally posted by Robert Pearlman:
Furthermore, there is a difference between asking if anyone received their copy and posting the particulars of individual orders. The latter is a specific customer service issue and is not appropriate for a public forum.

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I don't think anyone would purchase from a typical source (Amazon, etc.) and wait 5 years for delivery without communication from customer service regarding order status.

Curiosity and frustration over a lack of communication channels are understandable. Hang on, be patient and let's keep each other informed as suggested.

Clearly customer service issues discussed in this forum are not going to make things move any faster.

posted 09-17-2012 12:31 PM               

First, I'll acknowledge my frustration over the years regarding this matter.

Putting aside that frustration, I have always believed that Spacecraft Films would complete the DVD and deliver it. It was, in my mind, a customer service/delivery issue; as it has been referred to in this thread. I treated it as such and kept my correspondence, for the most part, between myself and Spacecraft Films.

It wasn't until September 9th, four weeks after Mark announced he was shipping, when I asked the question on this thread "Has anyone received their copy of Apollo 11: To the Moon?" that I began to realize that this wasn't simply a customer service/delivery problem with just my order.

I agree, generally speaking, that collectSPACE is not and should not be the battle ground over individual customer service/delivery problems. However, in my opinion, the facts seem to suggest that is not what we are dealing with here.

My responses in which I made comparisons were, as far as I was/am concerned, were tongue-in-cheek comments.

I agree we should relax and see what Spacecraft Films does.

My suggestion is this:

Working from the above post that Mark replied on September 3rd that he just started shipping, let's assume they started shipping September 1st. I can't imagine it could take longer than 3 or 4 weeks for deliveries (at least in the continental US).

Between now and October 1st the only posts that really need to be made on this thread are:

1. From Mark Gray (or an authorized Spacecraft Films representative) with the current status of this matter.

2. From people that have ordered and are waiting. I think it would be interesting to see how many people, and consequently how much money, is involved in this situation.

3. People that receive the product.

posted 09-17-2012 02:11 PM               

As I have replied to many of you, and as I reply to EVERY email I receive, usually within minutes, I am moving through the orders as quickly as I can. If you send me an email and don't get an answer from me within just a few hours (or overnight) then I do not have it. Also note that hitting reply on your order confirmation does not return an email to us, and that if you have a firewall that doesn't allow a reply, I can't respond.

Almost all of the preorders for our products come at the very beginning of the offering of a product, so it takes the most time to get through the earliest ordered products. I have several times posted on this particular set and why it has taken so long to get it done and out. Now that I have it in hand, it will take this last time to get all of the orders shipped, which is in addition to the other orders shipping, including the Space Shuttle: 1-10 and 21-30 sets, for which I am still shipping preorders.

I ship product nearly every day. Does it often take time to get them out? Yes. Please simply let me know if you don't want to wait, as I do not wish for you to be unhappy. I'm always happy to cancel an order and apply a refund. When you are very small and have a unique product, sometimes there are waits. I would very much like for everyone to have their copy already, but I can't move any faster than I am currently moving.

posted 09-17-2012 03:01 PM               

The Apollo 11: To The Moon set was developed from an idea that began when I produced the Mercury set. On that set I put all of the Glenn flight audio combined with graphic elements to create something you could both listen to and watch as the entire mission unfolded. As I looked at how that piece came together and how much room it took, I discovered that an interesting look at the Apollo 11 mission would be to do the same, to take the audio from the entire mission and create a linear presentation from beginning to end.

That idea became the Apollo 11: To The Moon set. It is very different from the Apollo 11: Men on the Moon set, which, as many of you know, is a collection of material surrounding the preparation, rollout, launch, etc. as well as material from the mission and post-recovery.

posted 10-23-2012 08:00 PM               

quote:

---

Originally posted by Saturn V:
Yes, patience is a virtue. When Mark says "I can't move any faster than I am currently moving" I do believe him because I think he may very well be the only guy in the company doing the shipping.

---

The thing that concerns many is that Mark's blog reported that these DVD sets would be shipping starting on August 13. Over two months later we still haven't heard a single report from anyone who has received this DVD set...despite several collectSPACE members placing pre-orders as far back as 2006 and 2007.

Mark also reported in the same blog entry that the Cape set would begin shipping later in the week of August 13, but I haven't heard of anyone receiving that set either. I ordered mine in 2007, for example, and haven't received it yet.

posted 10-24-2012 12:20 AM               

I have long suspected that he worked that way and I have told Mark before that I could even understand this mode of operation, if only he would clearly state so on his site.

In my case I ordered a set in July 2011 that was 'in stock' and I still haven't received it (even though I received a mail weeks ago that it has been shipped). The 'in stock' label is slightly misleading, to put it mildly.

As Mark states: he always delivers. That is true, but in the meantime his customers have to deal with a lot of frustration. I really believe that is unnecessary...