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  Spacecraft Films: Apollo 11 To The Moon (Page 1)

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Author Topic:   Spacecraft Films: Apollo 11 To The Moon
BA002
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Posts: 96
From: Utrecht,NL
Registered: Feb 2007

posted 08-28-2012 02:12 PM     Click Here to See the Profile for BA002   Click Here to Email BA002     Edit/Delete Message   Reply w/Quote
I noticed Spacecraft Films has started shipping the new 4 DVD set "Apollo 11 to the Moon." Can anyone enlighten me on what exactly is the added value over the first 3 DVD set, apart from the enhanced EVA material?

Since there is an extra DVD, does it include any new material? Thanks!

Andy McCulley
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From: Lansdale, PA USA
Registered: Jul 2001

posted 09-09-2012 01:26 PM     Click Here to See the Profile for Andy McCulley   Click Here to Email Andy McCulley     Edit/Delete Message   Reply w/Quote
Has anyone received their copy of Apollo 11: To the Moon?

SCE to AUX
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From: Anytown USA
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posted 09-10-2012 10:02 AM     Click Here to See the Profile for SCE to AUX     Edit/Delete Message   Reply w/Quote
I haven't received it yet. The web site says they are shipping in order of pre-orders, but I think I ordered and paid for Apollo and The Cape several years ago so I think I would be in the first shipping group. Emailed Mark awaiting reply.

Andy McCulley
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From: Lansdale, PA USA
Registered: Jul 2001

posted 09-10-2012 11:02 AM     Click Here to See the Profile for Andy McCulley   Click Here to Email Andy McCulley     Edit/Delete Message   Reply w/Quote
I pre-ordered about five years ago and was excited to see they were shipping. By their blog, it appears as though they started shipping on August 13th.

I haven't received my copy nor have I received a response to my inquiries either.

413 is in
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From: Alexandria, VA USA
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posted 09-10-2012 01:47 PM     Click Here to See the Profile for 413 is in   Click Here to Email 413 is in     Edit/Delete Message   Reply w/Quote
Same here. I pre-ordered 5+ years ago. Still waiting...

SCE to AUX
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From: Anytown USA
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posted 09-10-2012 02:27 PM     Click Here to See the Profile for SCE to AUX     Edit/Delete Message   Reply w/Quote
Payment in 2007 sounds about right. I can't imagine that we wouldn't be in front of the shipping list. Please advise when you get your copy.

NJSPACEFAN
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From: Princeton, NJ, USA
Registered: Dec 2000

posted 09-10-2012 04:21 PM     Click Here to See the Profile for NJSPACEFAN   Click Here to Email NJSPACEFAN     Edit/Delete Message   Reply w/Quote
I still have my email order of 2/20/2008. Sent Mark Gray an email and he responded on Sept 3rd stating:
As it notes on our blog, I've just started shipping them.
So far sounds like no one has received them to date!

Andy McCulley
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Posts: 220
From: Lansdale, PA USA
Registered: Jul 2001

posted 09-10-2012 09:09 PM     Click Here to See the Profile for Andy McCulley   Click Here to Email Andy McCulley     Edit/Delete Message   Reply w/Quote
This is all good.

The last entry on the referenced blog was on August 8th at which time it stated that they were starting to ship on Monday (the 13th), four weeks ago.

My order was placed on December 31, 2006 and I assumed I would be close to the top of the shipping order. I was beginning to get concerned because I have reached out to Mark on several ocassions hoping for shipment confirmation and received no response.

NJSPACEFAN is the first response/confirmation I am aware of.

Between shipping orders on current products, developing new products and trying to get these old orders out, I am sure Spacecraft Films is pretty busy.

Their products are always top notch, so I am looking forward to receiving Apollo 11: To the Moon. I am sure it will be worth the wait.

Saturn V
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Posts: 172
From: Golden, Colorado, USA
Registered: Nov 2006

posted 09-11-2012 11:47 AM     Click Here to See the Profile for Saturn V     Edit/Delete Message   Reply w/Quote
Hah! Got ya beat. I ordered mine 10/27/2006!

No disc yet but sure it is worth the wait.

Dietrich
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posted 09-11-2012 01:47 PM     Click Here to See the Profile for Dietrich   Click Here to Email Dietrich     Edit/Delete Message   Reply w/Quote
"Hah! Got ya beat." I ordered mine 18 October 2006 (order no. 6441). I reminded Mark of that still open order, but so far did not get an reply.

Andy McCulley
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Posts: 220
From: Lansdale, PA USA
Registered: Jul 2001

posted 09-11-2012 02:26 PM     Click Here to See the Profile for Andy McCulley   Click Here to Email Andy McCulley     Edit/Delete Message   Reply w/Quote
Oh grow up .

I wonder though, how many of our community thought enough of Spacecraft Films' products to support them and preorder AP 11:TTM and then wait in excess of five years to receive the product.

I think it says a lot about us as a community and our belief in Spacecraft Films.

Hopefully, we will soon begin to see notices of receipt and confirmations that our faith in the quality Spacecraft Films products was justified.

TLI
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From: London, UK
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posted 09-15-2012 04:06 AM     Click Here to See the Profile for TLI   Click Here to Email TLI     Edit/Delete Message   Reply w/Quote
These products shouldn't have been available for pre-order until they were about a month or so from definite release.

I too have been waiting for stuff for nearly a year (not as long as some of you guys).

It's very frustrating to see week in week out no progress with these shipments, and no response to emails, he should think himself lucky that we are a loyal bunch.

The DVDs themselves are always first class products, its just everything else about his service that has serious issues...

Andy McCulley
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From: Lansdale, PA USA
Registered: Jul 2001

posted 09-15-2012 09:48 AM     Click Here to See the Profile for Andy McCulley   Click Here to Email Andy McCulley     Edit/Delete Message   Reply w/Quote
For obvious reasons, and I agree with them, we don't want collectSPACE to be a dumping ground for customer service complaints - under normal circumstances. So lets be careful that this thread doesn't turn into that.

I appreciate Robert leaving this thread open. As far as I can tell to this point, Spacecraft Films has not delivered the product an unknown number of this community purchased as long as five years ago. They removed their phone number from their site referring to the use of email but do not respond to the emails.

Consequently, this thread is, in my opinion, the best way to monitor the progress of this situation and hopefully everyone being happy in the end.

cspg
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From: Geneva, Switzerland
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posted 09-15-2012 02:38 PM     Click Here to See the Profile for cspg   Click Here to Email cspg     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Saturn V:
No disc yet but sure it is worth the wait.
Champagne when (and if you ever) get it?

Andy McCulley
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Posts: 220
From: Lansdale, PA USA
Registered: Jul 2001

posted 09-15-2012 04:47 PM     Click Here to See the Profile for Andy McCulley   Click Here to Email Andy McCulley     Edit/Delete Message   Reply w/Quote
"...(and if you ever)..." CSPG, you don't know something we don't do you?

I can't imagine him not providing the product after all this time. On August 8th he posted on his web-site that he was starting to ship AP 11:TTM.

On Sept 3rd, as reported by NJSPACEFAN, Mark confirmed (referring to his website) that he had just started shipping.

A person is only as good as their word. And at this point, other then receipts and credit card charges, Mark's word is all we have.

I have, since Spacecraft Films started, been a supporter of Mark and his company. I own 15 (including AP 11:TTM)of his products and in my case, I sent him my $55.00 because at that time as I recall, he was still a new company and I wanted to support him in his efforts.

This delay was originally the result of his decision to wait for the "enhanced footage." And I thought that was ok.

Naturally I was a little frustrated when the "enhanced footage" was completed and rather then completing AP 11: TTM, he produced, and sold, that footage as a stand-alone product. But again, I took Mark at his word.

It is a liitle surprising that five weeks after he started shipping, we have not one report of fulfillment.

Collectspace is a well established and respected website comprised of a great many space historians and collectors. It's members have over the years protected the community from forgers and unscrupulous vendors.

Spacecraft Films has provided this community with many great programs and, I think as a result of his association with Collectspace, developed a good reputation for delivering a quality product.

It is almost inconceivable to me that Mark would throw that reputation and relationship away.

So its my fondest hope that I will soon be watching Apollo 11: To the Moon, while enjoying a glass of Moet.

schnappsicle
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From: Houston, TX, USA
Registered: Jan 2012

posted 09-15-2012 05:47 PM     Click Here to See the Profile for schnappsicle   Click Here to Email schnappsicle     Edit/Delete Message   Reply w/Quote
I too ordered the Apollo 11: To The Moon set when it was first offered for presale. More than a year later, I received the following email on 3-17-2008:
This note is being sent to a select few of our customers who have ordered the Apollo 11: To The Moon set. As you know, this set has been in production for some time, and while it is now complete, we are holding it for release pending the possibility of being able to use video-derived EVA footage rather than kinescope derived footage. This will be resolved soon, but I can't say specifically when.

Therefore I am asking you to provide feedback on an offer I am considering to all of our Apollo 11: To the Moon customers. Very soon we will be releasing (this has not been announced) a bluray disc containing the Apollo 16mm on boards in high definition. This first disc will cover Apollo 4 through Apollo 11. There is a possibility it will contain all of the Apollo 16mm on boards, depending upon size limitations.

The pricing for this disc will be $50-$60, considerably more than the cost of the Apollo 11: To The Moon set, and I considering offering this disc to all of the Apollo 11: To The Moon customers as a substitute since it has been such a long wait. This note is for the purposes of seeing how many of you would be interested in such a disc.

I replied that I would wait for the new Apollo 11 set. Like all of you, I waited and waited. A year or so ago, I received an enhanced version of the moonwalk. A few months after that, I received a blue ray copy of "Live from the Moon," which is interesting, but not enough for me to watch more than once.

I was under the impression that those two were supposed to make up for the unsent DVD set. I still want the original Apollo 11 set that I ordered. I get frustrated watching the old Apollo 11 set, which gave us entire reels of film as shot, not in the linear presentation that I would have liked. I still can't figure out why they don't break out the 16mm films in chronological order. I will probably wait for the new Apollo 11 set to be released before I commit to buying it again. Once I do, my old Apollo 11 set is going to a needy cause, along with the enhanced version of the Apollo 11 EVA.

Personally, I have nothing bad to say about Spacecraft Films or Mark, who I believe has done an amazing job putting together all the films and making them available to space geeks such as myself.

Andy McCulley
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From: Lansdale, PA USA
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posted 09-15-2012 06:29 PM     Click Here to See the Profile for Andy McCulley   Click Here to Email Andy McCulley     Edit/Delete Message   Reply w/Quote
Well, schnappsicle, consider yourself lucky.

I paid for my copy of First Lunar Landing (the enhanced Apollo 11 footage)as well as Live From the Moon (non-bluray).

In March of 2010, Spacecraft Films announced that they were giving a free copy of Apollo 11 enhanced EVA to people that had been waiting several months for their bluray version of Live From the Moon.

I expressed my frustration to him about that and he replied to me "I'll take care of you. I know you've been waiting, too. This one just came first."

Robert Pearlman
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Posts: 28424
From: Houston, TX
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posted 09-15-2012 07:16 PM     Click Here to See the Profile for Robert Pearlman   Click Here to Email Robert Pearlman     Edit/Delete Message   Reply w/Quote
This is not the place to be comparing the particulars of individual order histories.

Generally, the rule here is to discuss the product, not the company. Product reviews are more than welcome — even if they are negative (so long as the criticism is constructive).

But shipping issues are not really our purview. We are not the customer service forum for any company, whether it is Spacecraft Films or Amazon.com.

That said, with discs said to now be shipping, readers can help out others by posting when they receive their copies (and please, once viewed, share your opinions of the content therein).

Until then, please direct customer service queries to the company itself. Thank you.

gliderpilotuk
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posted 09-16-2012 08:06 AM     Click Here to See the Profile for gliderpilotuk   Click Here to Email gliderpilotuk     Edit/Delete Message   Reply w/Quote
I have no axe to grind as I (luckily) did not pre-order, but with all due respect, if you allow suppliers/producers to freely advertise their wares of any commercial sort on cS (and ipso facto, passively endorse them), surely customer service issues should be publicised here to present the "full" picture?

LM1
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posted 09-16-2012 08:46 AM     Click Here to See the Profile for LM1   Click Here to Email LM1     Edit/Delete Message   Reply w/Quote
Here is the item under discussion: Apollo 11: To The Moon

Robert Pearlman
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From: Houston, TX
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posted 09-16-2012 10:06 AM     Click Here to See the Profile for Robert Pearlman   Click Here to Email Robert Pearlman     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by gliderpilotuk:
...if you allow suppliers/producers to freely advertise their wares of any commercial sort on cS (and ipso facto, passively endorse them)...
  1. Spacecraft Films doesn't advertise on collectSPACE. This thread was started by a cS reader.
  2. Advertisements, paid or otherwise, are not endorsements. When you see an advertisement on TV, in a newspaper or in a magazine, their services are not endorsed, implied or otherwise, by the broadcaster or publisher.
Furthermore, there is a difference between asking if anyone received their copy and posting the particulars of individual orders. The latter is a specific customer service issue and is not appropriate for a public forum.

Dietrich
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posted 09-16-2012 02:17 PM     Click Here to See the Profile for Dietrich   Click Here to Email Dietrich     Edit/Delete Message   Reply w/Quote
I think we all can agree to the guidelines given by Robert. If dates of pre-orders were discussed, I understood it was in the sense of a not too serious small competition "who ordered first" (and thus waited the longest).

I hope someone can report he got the Apollo 11 4-DVD set delivered in the near future. While we wait Mark is offering several reduced-price combos. Is any evidence available that those are delivered?

If you are interested in the new restored EVA TV, then go to vimeo.com, search for Mark Gray, go to the list of his 49 videos and scroll until you find four parts presenting the full EVA TV in HD. Those can be downloaded. Since it is provided by Mark himself to Vimeo it should be fully okay to do so.

Did anyone get the 16 mm Films as offered on harddisc uncompressed in HD? I would like to compare those experiences to mine.

SCE to AUX
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From: Anytown USA
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posted 09-17-2012 10:57 AM     Click Here to See the Profile for SCE to AUX     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Robert Pearlman:
Furthermore, there is a difference between asking if anyone received their copy and posting the particulars of individual orders. The latter is a specific customer service issue and is not appropriate for a public forum.
Let's relax a minute. I think we all know that this is not a typical vendor. We all know Mark and how SCF operates.

I don't think anyone would purchase from a typical source (Amazon, etc.) and wait 5 years for delivery without communication from customer service regarding order status.

Curiosity and frustration over a lack of communication channels are understandable. Hang on, be patient and let's keep each other informed as suggested.

Clearly customer service issues discussed in this forum are not going to make things move any faster.

I'm sure the release will be great as always.

hoorenz
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posted 09-17-2012 11:18 AM     Click Here to See the Profile for hoorenz   Click Here to Email hoorenz     Edit/Delete Message   Reply w/Quote
When I visited his website, I did NOT know what this 'store' was like. I ordered a dvd that was listed as 'in stock' one and a half years ago. I have never received anything.

UPDATE: One day after posting this, I received an e-mail that my dvd set was shipped!

Andy McCulley
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From: Lansdale, PA USA
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posted 09-17-2012 12:31 PM     Click Here to See the Profile for Andy McCulley   Click Here to Email Andy McCulley     Edit/Delete Message   Reply w/Quote
Since this thread is kind of my fault, I would like to clarify some things.

First, I'll acknowledge my frustration over the years regarding this matter.

Putting aside that frustration, I have always believed that Spacecraft Films would complete the DVD and deliver it. It was, in my mind, a customer service/delivery issue; as it has been referred to in this thread. I treated it as such and kept my correspondence, for the most part, between myself and Spacecraft Films.

It wasn't until September 9th, four weeks after Mark announced he was shipping, when I asked the question on this thread "Has anyone received their copy of Apollo 11: To the Moon?" that I began to realize that this wasn't simply a customer service/delivery problem with just my order.

I agree, generally speaking, that collectSPACE is not and should not be the battle ground over individual customer service/delivery problems. However, in my opinion, the facts seem to suggest that is not what we are dealing with here.

My responses in which I made comparisons were, as far as I was/am concerned, were tongue-in-cheek comments.

I agree we should relax and see what Spacecraft Films does.

My suggestion is this:

Working from the above post that Mark replied on September 3rd that he just started shipping, let's assume they started shipping September 1st. I can't imagine it could take longer than 3 or 4 weeks for deliveries (at least in the continental US).

Between now and October 1st the only posts that really need to be made on this thread are:

  1. From Mark Gray (or an authorized Spacecraft Films representative) with the current status of this matter.

  2. From people that have ordered and are waiting. I think it would be interesting to see how many people, and consequently how much money, is involved in this situation.

  3. People that receive the product.
I did not expect or intend this thread to become a bone of contention within this community. However, as things have evolved, I believe we should follow it to its, hopefully, happy conclusion for the benefit of this community.

spacecraft films
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From: Columbus, OH USA
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posted 09-17-2012 02:11 PM     Click Here to See the Profile for spacecraft films   Click Here to Email spacecraft films     Edit/Delete Message   Reply w/Quote
I haven't read through all of the comments on this thread, as I'm always accessible to address individual orders and will not address them individually on Robert's site.

As I have replied to many of you, and as I reply to EVERY email I receive, usually within minutes, I am moving through the orders as quickly as I can. If you send me an email and don't get an answer from me within just a few hours (or overnight) then I do not have it. Also note that hitting reply on your order confirmation does not return an email to us, and that if you have a firewall that doesn't allow a reply, I can't respond.

Almost all of the preorders for our products come at the very beginning of the offering of a product, so it takes the most time to get through the earliest ordered products. I have several times posted on this particular set and why it has taken so long to get it done and out. Now that I have it in hand, it will take this last time to get all of the orders shipped, which is in addition to the other orders shipping, including the Space Shuttle: 1-10 and 21-30 sets, for which I am still shipping preorders.

I ship product nearly every day. Does it often take time to get them out? Yes. Please simply let me know if you don't want to wait, as I do not wish for you to be unhappy. I'm always happy to cancel an order and apply a refund. When you are very small and have a unique product, sometimes there are waits. I would very much like for everyone to have their copy already, but I can't move any faster than I am currently moving.

If you have a particular issue or want to check on a particular order, our address is, as it has been for the last 10 years, info@spacecraftfilms.com.

spacecraft films
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posted 09-17-2012 03:01 PM     Click Here to See the Profile for spacecraft films   Click Here to Email spacecraft films     Edit/Delete Message   Reply w/Quote
To address the very first question that started this thread.

The Apollo 11: To The Moon set was developed from an idea that began when I produced the Mercury set. On that set I put all of the Glenn flight audio combined with graphic elements to create something you could both listen to and watch as the entire mission unfolded. As I looked at how that piece came together and how much room it took, I discovered that an interesting look at the Apollo 11 mission would be to do the same, to take the audio from the entire mission and create a linear presentation from beginning to end.

That idea became the Apollo 11: To The Moon set. It is very different from the Apollo 11: Men on the Moon set, which, as many of you know, is a collection of material surrounding the preparation, rollout, launch, etc. as well as material from the mission and post-recovery.

On Apollo 11: To the Moon, the material begins a short time before liftoff, and proceeds in a linear fashion through the entire mission, using graphics and television and film from the mission where appropriate. So it is a very different presentation. To make it work properly the discs are very full, and are combinations of encoded video tracks and slideshows, working together to allow you to move through the entire mission. The presentation ends a very short time after splashdown. So a comparison between the two, i.e. does it contain new material is yes, but not in a way you would expect. Outside of the actual mission, it contains less material than the more conventional Men on the Moon set, but is 4 DVDs so as to contain the complete mission. I hope that this answered your initial question.

Pat Gleeson
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posted 09-18-2012 02:56 PM     Click Here to See the Profile for Pat Gleeson   Click Here to Email Pat Gleeson     Edit/Delete Message   Reply w/Quote
Sounds intriguing Mark, looking forward to it ...

BA002
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posted 09-23-2012 02:30 PM     Click Here to See the Profile for BA002   Click Here to Email BA002     Edit/Delete Message   Reply w/Quote
Yes Mark, that does answer my initial question, thanks for that! Basically, I wanted to know whether it has enough added value over the older set that I have and you convinced me that it does.

heng44
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posted 10-20-2012 02:32 AM     Click Here to See the Profile for heng44   Click Here to Email heng44     Edit/Delete Message   Reply w/Quote
Anybody receive anything yet?

NJSPACEFAN
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posted 10-20-2012 09:43 AM     Click Here to See the Profile for NJSPACEFAN   Click Here to Email NJSPACEFAN     Edit/Delete Message   Reply w/Quote
Nothing yet. Just as curious as you if anyone can confirm receiving their order.

Saturn V
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posted 10-22-2012 09:06 AM     Click Here to See the Profile for Saturn V     Edit/Delete Message   Reply w/Quote
Nothing yet here either. I have a vacation coming up at the end of next month and that would be a great time to receive it. Lets keep our fingers crossed!

mama04
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posted 10-23-2012 09:55 AM     Click Here to See the Profile for mama04   Click Here to Email mama04     Edit/Delete Message   Reply w/Quote
Nothing here yet as well. I have sent a number of emails requesting a shipping update. Mark makes some great DVD's with awesome content. Shame about the customer service though... You sure have to have a lot of patience.

Saturn V
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posted 10-23-2012 04:36 PM     Click Here to See the Profile for Saturn V     Edit/Delete Message   Reply w/Quote
Yes, patience is a virtue. When Mark says "I can't move any faster than I am currently moving" I do believe him because I think he may very well be the only guy in the company doing the shipping. I wish I still lived in Ohio so I could go up to his place and help him out with that.

mjanovec
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posted 10-23-2012 08:00 PM     Click Here to See the Profile for mjanovec   Click Here to Email mjanovec     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Saturn V:
Yes, patience is a virtue. When Mark says "I can't move any faster than I am currently moving" I do believe him because I think he may very well be the only guy in the company doing the shipping.

The thing that concerns many is that Mark's blog reported that these DVD sets would be shipping starting on August 13. Over two months later we still haven't heard a single report from anyone who has received this DVD set...despite several collectSPACE members placing pre-orders as far back as 2006 and 2007.

Mark also reported in the same blog entry that the Cape set would begin shipping later in the week of August 13, but I haven't heard of anyone receiving that set either. I ordered mine in 2007, for example, and haven't received it yet.

While I'm sure many people can appreciate the effort involved in running a one man company, these sets really should be arriving at people's homes if they truly started shipping back in August.

spacecraft films
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posted 10-23-2012 09:06 PM     Click Here to See the Profile for spacecraft films   Click Here to Email spacecraft films     Edit/Delete Message   Reply w/Quote
We build them as they ship, and there are a lot more with early orders than on this list. I've already answered this thread. If you don't wish to wait, send me a note and I'll be happy to cancel the orders and apply a refund.

heng44
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posted 10-24-2012 12:20 AM     Click Here to See the Profile for heng44   Click Here to Email heng44     Edit/Delete Message   Reply w/Quote
It is interesting that Mark tells here that the sets are built as they are shipped. That would mean that there is nothing in stock and would explain why the shipping process takes so long.

I have long suspected that he worked that way and I have told Mark before that I could even understand this mode of operation, if only he would clearly state so on his site.

In my case I ordered a set in July 2011 that was 'in stock' and I still haven't received it (even though I received a mail weeks ago that it has been shipped). The 'in stock' label is slightly misleading, to put it mildly.

As Mark states: he always delivers. That is true, but in the meantime his customers have to deal with a lot of frustration. I really believe that is unnecessary...

We all know that Mark is a one-man company and delivers a first-class product. I think we would all be a lot more understanding and patient if he worked a little on his customer relations. The way he is working now is putting off a lot of buyers.

spacecraft films
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posted 10-24-2012 10:21 AM     Click Here to See the Profile for spacecraft films   Click Here to Email spacecraft films     Edit/Delete Message   Reply w/Quote
Ed, I'm only referring to newly-released sets.

As you'll note on Apollo 11, it specifically shows shipping pre-orders, and not in stock. That's something new I changed so as to more clearly define the status. I have not yet listed Apollo 11: To The Moon as being in stock.

heng44
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posted 11-02-2012 10:51 AM     Click Here to See the Profile for heng44   Click Here to Email heng44     Edit/Delete Message   Reply w/Quote
Is anyone here able to track their packages sent from Spacecraft Films? I received a message that my package has been shipped, complete with a tracking number, but since September 28 the only info that shows up is: 'electronic shipping info received'. This means "the U.S. Postal Service was electronically notified by the shipper on September 28, 2012 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date".

What is the use of a tracking number like this?

Saturn V
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posted 11-02-2012 11:45 AM     Click Here to See the Profile for Saturn V     Edit/Delete Message   Reply w/Quote
That would be a complaint about the post office rather than Spacecraft Films. I agree, the shipping info is worthless. I would rather deal with UPS or FedEx than them but that is how Spacecraft Films ships things. At least it is on the way to you!


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