Author
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Topic: Refund advice on Danbury Mint Saturn V
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SpaceSteve Member Posts: 428 From: San Antonio TX, USA Registered: Apr 2004
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posted 11-17-2017 08:00 PM
I just won a Danbury Mint Saturn V model on eBay. I paid about $190 for it.I just got it in the mail today. The only thing wrong with it is that the CSM engine is broken off and missing. It displays fine of course, but still, the CSM is broken. I know I got it for a relatively low price compared to what the Saturn V's have gone for. Even with the missing engine, I still want to keep the model. What I'm wondering is should I request a partial refund, and if so, what would be a fair amount? I would appreciate the advice that anyone can provide. Thank you. |
Wehaveliftoff Member Posts: 2343 From: Registered: Aug 2001
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posted 11-18-2017 02:08 AM
It only depends on the condition of the model in the description that was given.If said condition was as described, notta, if it was insured, then the delivery service would be responsible for the broken part partial refund. If not insured, then another life lesson learned. |
SpaceSteve Member Posts: 428 From: San Antonio TX, USA Registered: Apr 2004
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posted 11-18-2017 02:51 AM
The pictures only showed the outside of the fully assembled model. The description indicated only that all pieces fit together as expected. There was absolutely no indication of missing or broken pieces.Also, the CSM engine is missing; it is not in the box, meaning the shipper (USPS) is not responsible, as the engine was not there to begin with. |
tnperri Member Posts: 452 From: Malvern, Ohio Registered: Jun 2011
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posted 11-18-2017 06:15 AM
I would write the seller and explain the situation. See what they say. They probably didn't know it was missing. (I hate buying these models without the original box as every one of them I have gotten came broken in some manner. I got good at repairing them.) |
PeterO Member Posts: 399 From: North Carolina Registered: Mar 2002
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posted 11-18-2017 09:07 AM
Is this the item you purchased?The missing piece was not mentioned in the description, so you should file a claim for a full or partial refund. Type "Requesting a replacement or exchange" into the search box to see how to do that. Note that if you wish to return it, the seller must pay the shipping cost. |
Buel Member Posts: 649 From: UK Registered: Mar 2012
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posted 11-18-2017 02:36 PM
I'll second that. Fortunately/unfortunately (depending on which side of the fence you're on), eBay and PayPal are very much buyer-biased.Contact the seller first and then go from there. Do not pay for posting it back (make the seller pay), and take pictures and videos of it before you do. Send via recorded delivery. You will be fine. |
SpaceSteve Member Posts: 428 From: San Antonio TX, USA Registered: Apr 2004
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posted 11-20-2017 06:14 AM
Yes Peter, that is the one I bought.I've contacted the seller and requested a partial refund. Thank you everyone, for the advice. |
crash Member Posts: 318 From: West Sussex, England Registered: Jan 2011
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posted 11-20-2017 07:07 AM
Their description indicates that they built the model for the photos: The original box, inner packaging, and instruction card are with this piece. The rocket assembled easily with all parts fitting as described. You will have a better idea of whether the damage is noticeable enough for them not to have missed it. I appreciate that having the engine bell missing is pretty obvious to us but to someone who is just doing his job and taking pics of auction lots it could be missed.Definitely entitled to a partial refund, I reckon. |
SpaceSteve Member Posts: 428 From: San Antonio TX, USA Registered: Apr 2004
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posted 11-21-2017 04:48 PM
I contacted the seller, and they gave me a fair partial refund on the model, and I get to keep it. It worked out well.
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