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  Refund advice on Danbury Mint Saturn V

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Author Topic:   Refund advice on Danbury Mint Saturn V
SpaceSteve
Member

Posts: 405
From: San Antonio TX, USA
Registered: Apr 2004

posted 11-17-2017 08:00 PM     Click Here to See the Profile for SpaceSteve   Click Here to Email SpaceSteve     Edit/Delete Message   Reply w/Quote
I just won a Danbury Mint Saturn V model on eBay. I paid about $190 for it.

I just got it in the mail today. The only thing wrong with it is that the CSM engine is broken off and missing. It displays fine of course, but still, the CSM is broken.

I know I got it for a relatively low price compared to what the Saturn V's have gone for. Even with the missing engine, I still want to keep the model.

What I'm wondering is should I request a partial refund, and if so, what would be a fair amount? I would appreciate the advice that anyone can provide. Thank you.

Wehaveliftoff
Member

Posts: 2046
From:
Registered: Aug 2001

posted 11-18-2017 02:08 AM     Click Here to See the Profile for Wehaveliftoff   Click Here to Email Wehaveliftoff     Edit/Delete Message   Reply w/Quote
It only depends on the condition of the model in the description that was given.

If said condition was as described, notta, if it was insured, then the delivery service would be responsible for the broken part partial refund. If not insured, then another life lesson learned.

SpaceSteve
Member

Posts: 405
From: San Antonio TX, USA
Registered: Apr 2004

posted 11-18-2017 02:51 AM     Click Here to See the Profile for SpaceSteve   Click Here to Email SpaceSteve     Edit/Delete Message   Reply w/Quote
The pictures only showed the outside of the fully assembled model. The description indicated only that all pieces fit together as expected. There was absolutely no indication of missing or broken pieces.

Also, the CSM engine is missing; it is not in the box, meaning the shipper (USPS) is not responsible, as the engine was not there to begin with.

tnperri
Member

Posts: 385
From:
Registered: Jun 2011

posted 11-18-2017 06:15 AM     Click Here to See the Profile for tnperri   Click Here to Email tnperri     Edit/Delete Message   Reply w/Quote
I would write the seller and explain the situation. See what they say. They probably didn't know it was missing.

(I hate buying these models without the original box as every one of them I have gotten came broken in some manner. I got good at repairing them.)

PeterO
Member

Posts: 338
From: Rochester, NH
Registered: Mar 2002

posted 11-18-2017 09:07 AM     Click Here to See the Profile for PeterO   Click Here to Email PeterO     Edit/Delete Message   Reply w/Quote
Is this the item you purchased?

The missing piece was not mentioned in the description, so you should file a claim for a full or partial refund. Type "Requesting a replacement or exchange" into the search box to see how to do that. Note that if you wish to return it, the seller must pay the shipping cost.

Buel
Member

Posts: 510
From: UK
Registered: Mar 2012

posted 11-18-2017 02:36 PM     Click Here to See the Profile for Buel   Click Here to Email Buel     Edit/Delete Message   Reply w/Quote
I'll second that. Fortunately/unfortunately (depending on which side of the fence you're on), eBay and PayPal are very much buyer-biased.

Contact the seller first and then go from there. Do not pay for posting it back (make the seller pay), and take pictures and videos of it before you do. Send via recorded delivery. You will be fine.

SpaceSteve
Member

Posts: 405
From: San Antonio TX, USA
Registered: Apr 2004

posted 11-20-2017 06:14 AM     Click Here to See the Profile for SpaceSteve   Click Here to Email SpaceSteve     Edit/Delete Message   Reply w/Quote
Yes Peter, that is the one I bought.

I've contacted the seller and requested a partial refund. Thank you everyone, for the advice.

crash
Member

Posts: 273
From: West Sussex, England
Registered: Jan 2011

posted 11-20-2017 07:07 AM     Click Here to See the Profile for crash   Click Here to Email crash     Edit/Delete Message   Reply w/Quote
Their description indicates that they built the model for the photos:
The original box, inner packaging, and instruction card are with this piece. The rocket assembled easily with all parts fitting as described.
You will have a better idea of whether the damage is noticeable enough for them not to have missed it. I appreciate that having the engine bell missing is pretty obvious to us but to someone who is just doing his job and taking pics of auction lots it could be missed.

Definitely entitled to a partial refund, I reckon.

SpaceSteve
Member

Posts: 405
From: San Antonio TX, USA
Registered: Apr 2004

posted 11-21-2017 04:48 PM     Click Here to See the Profile for SpaceSteve   Click Here to Email SpaceSteve     Edit/Delete Message   Reply w/Quote
I contacted the seller, and they gave me a fair partial refund on the model, and I get to keep it. It worked out well.

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