posted 05-08-2001 05:08 PM               

I emailed superior and ebay premier support about the problem, ebay told me that their system is not able to place the wrong bid, and I should contact superior.

I found their attitude really offensive, they were implying that I was dishonest and their system is perfect.

How on earth can I prove that I submitted the bid for $130.

I have asked to raise a complaint with ebay premier, but I am fighting against their prejudice.

I would really appreciate any advice on how to progress the issue with ebay premier.

posted 05-09-2001 04:53 PM               

Unfotunately they also told me that another lot I thought I had one on the live bidding system had gone to different internet bidder. Ebays system displayed my name against the bid on the page, and informed me that I was the winner after the bid had closed.

posted 05-09-2001 06:37 PM               

I was on the floor and saw the piece I wanted the most just go out beyond my means to an eBay bidder.

Personally, I found it too competitive for my tastes, but I had the unique advantage of attending. Certainly Superior benefits from opening up the floor to the cyber world, and I wouldn't expect them not to do it again. Afterall, they have the right to be competitive and get the most for their sellers and themselves.

Down the road, I may be thinning my collection a bit and I would hope for top dollar from an auction like Superior's.

But, back to my begining point... were there satisfied eBay bidders?

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Warm Regards

Douglas Henry

posted 05-09-2001 07:33 PM               

I'm sorry to hear that there have been problems with reconciling the bids with the bidders. Although one year I won an item from the floor at the auction, and someone else thought they had won it, insisted they had. The people at Superior called me and verified that I had won it, they had my bid number as the lot winner and wanted to make sure they hadn't made a mistake in taking down the number but they hadn't. There are things that go wrong even when participating at the auction in person.

I don't know the particulars of the system ebay is using though I find it interesting that there are two different bidders showing for the same lot in two different places. It appears that one transaction got through to one table and another got through to another in their database. I'm not a DBA but it looks as though they do have a problem. It may not be isolated either and they have never noticed it before.

posted 05-09-2001 08:14 PM               

For the most part I recall Superior was very conscientious and gave the Internet bid the benefit if the reps hand was starting to move as the hammer came down. I would honestly say Superior was very fair, but from my inexperienced vantagepoint I could see where there might be a discrepancy between the floor and the Internet at times.

I believe that the Internet/eBay bid would appear on a PC monitor, then the rep would flash a card indicating to Superior reps at the stand that there was a bid.

Theoretically, there could be a time lag between hitting enter on your home PC, your message traveling through the Internet, then going through eBay's system, then transmitting to Santa Monica, then having the rep see the bid on the screen and raising their hand! WOW!

You know what? It is amazing how well it went off. I mean really, when you think about it, the Superior people did a fantastic job!

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Warm Regards

Douglas Henry