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My name is Mert Balta, the founder of Concord Aerospace. I am contacting all our customers who purchased our latest Apollo CM Window hatch directly to give a detailed update on the unexpected production delay.
We most definitely appreciate your patience over the past few weeks. As you can imagine releasing a product is never without its hitches; however, this particular item caused us a little more problems than we did not initially intend.
One of the primary components of this product was contracted out to a local shop in Orlando. We hoped to keep the production close to our main office while supporting another small business. Unfortunately, the supplier was not only late in delivery, but the parts they produced were sub-par and different than what they manufactured for our pre-production versions. After a few weeks of back and forth, I have decided to pull the plug on this external source, and we decided to build all of the components of these windows in-house to ensure the highest product quality. Unfortunately, this abrupt change which required an internal manufacturing setup caused the initial delay.
In addition, an unexpected Covid outbreak within our facility three weeks ago complicated the issue even more, with most of our team not being able to work on site.
Overall, I did not want these first runs of our windows to leave our facility in sub-par condition, and this decision created quite a bit of friction even within our management team. However, I believe it is the right thing to do.
Over the past two weeks, we have prepared our facility to handle the production and re-start the faulty units from scratch, and we will be starting to ship them hopefully toward the end of this upcoming week.
Product quality and customer service have been the two main pillars of our company, and I would regret to send out products that I knew had issues in them, no matter how good they looked. We initially expected the problem to be resolved sooner, and I apologize for the lack of clarity in the delivery time and communication.
We are now reset, and I am reaching out to our valuable customers who have stuck with us with this update to let them know that we are full-speed ahead with the production internally. We will do everything humanly possible to fulfill these orders immediately. That is our main priority for the upcoming weeks, and we have stopped taking new orders until all of our initial units are safely delivered.
Along with your order, you will also receive a specialized discount inside your shipment box, and I hope we can make up some of this delay for you as a thank you for your patience.
I hope that the decision I made that caused this delay will not reflect poorly on the rest of our team, who work tireless hours to create the products and services we provide.
We appreciate your patience and patronage as we strive for quality and memorable products.
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